Symptoms observed are:
- Printer stops responding
- Network printers vanish from the Start -> Devices and Printers dialogue
- Event viewer will report in System evenlog continuous crashes (ID 7031) whenever the print spooler restarts (ID 7036)
- At least Xerox drivers cannot be reinstalled because the print spool service is down
- The print spooler service can be started and will promptly crash within seconds of restart
Mostly you get direction to run the Microsoft Printer Fix-it utility, which does absolutely nothing to this problem. Other suggested remedies are tweaking the registry which is printer manufacturer specific and might work for you or not.
What works for me, though does not remove the problem permanently (it has reoccurred once for me and being fixed with the instructions below both times) is presented below:
Clear Printer Spooler files and enable the spooler service
1. Click the Start Button, type "Services" (without the quotation marks) in the open box and click OK.
2. Double-click "Printer Spooler" in the Services list.
3. Click Stop and click OK.
4. Click the Start Button, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.
Clear Printer Spooler files and enable the spooler service
1. Click the Start Button, type "Services" (without the quotation marks) in the open box and click OK.
2. Double-click "Printer Spooler" in the Services list.
3. Click Stop and click OK.
4. Click the Start Button, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.
If you're not running with Administrator privileges you will be prompted to take control of the directory before you are shown the contents of it.
Or if you can make a new shortcut on your desktop to CMD.EXE and right click the icon and select 'Run as Administrator...' since you need admin privileged to delete the spooler files. Then
CD %WINDIR%\system32\spool\
DEL printers\*.*
5. Click the Start Button, click Run, type "Services" (without the quotation marks) in the open box and click OK.
6. Double-click "Printer Spooler" in the Services list to restart it
6. Double-click "Printer Spooler" in the Services list to restart it
Didn't work for me at all!
ReplyDeleteSorry to hear that. I guess you've got a different base reason for the same problem. Maybe you could try some of the other remedies suggested online like uninstalling your printer drivers and checking if new drivers have been released by the manufacturer?
ReplyDeleteMany thanks Raymond! Fixed the problem for me. Cheers
ReplyDeletePrint spooler keeps stopping windows 10 is a widespread printer error, due to which the users fail to get the document printed. Therefore, to fix the printer problem, make sure that the print spooler keeps stopping issue gets resolved. Hence, this blog follow the described steps and check if the method solves the problem by applying the printer troubleshooting steps discussed below.
ReplyDeletefix printer spooler keeps stopping windows 10 error